Rogers Scams in Canada: What Every Customer Should Know
November 13, 2026 | Consumer Alert – Canada
Can you trust every telephone call, email or text message claiming to come from Rogers?
Unfortunately, no. Scammers are increasingly impersonating major Canadian telecommunications companies, including Rogers Communications, in an effort to steal personal information, access computers and obtain money from unsuspecting customers.
These scams can look convincing. Fraudsters may use company logos, familiar terminology and even telephone numbers that appear legitimate.
Common Rogers Scams to Watch For
1. Fake Rogers Technical Support
You receive a telephone call or see a computer warning claiming your internet connection or computer has a serious problem.
The caller offers to repair the problem and asks you to install software that gives them remote access to your computer.
Warning: Never allow an unsolicited caller to control your computer.
2. Fake Rogers Emails
You receive an email claiming:
- Your Rogers account has been suspended.
- Your latest payment was declined.
- Your account requires immediate verification.
- You are entitled to a refund or special promotion.
The email contains a link asking you to enter personal or banking information.
Warning: Don’t click unexpected links. Visit Rogers’ official website independently.
3. Fake Rogers Telephone Calls
A caller identifies themselves as a Rogers employee and offers a special promotion, discount or free device.
They may ask for account details, passwords, banking information or verification codes.
Warning: Caller ID can be manipulated. Hang up and contact Rogers using an independently verified telephone number.
4. Free Cellphone and Device Scams
Some fraudsters advertise free or heavily discounted cellphones, tablets and other electronic devices. They may use legitimate telecommunications accounts to arrange purchases and then redirect the devices.
Be cautious of unexpected offers that sound too good to be true.
What Should You Do If You Suspect a Scam?
- Do not provide passwords or verification codes.
- Do not install software requested by an unsolicited caller.
- Do not send money or gift cards.
- Do not click suspicious email or text links.
- Contact Rogers directly through its official website.
- If you have shared banking information, contact your financial institution immediately.
- Report suspected fraud to the Canadian Anti-Fraud Centre.
Where Canadians Can Report Fraud
- Rogers: Rogers Support
- Canadian Anti-Fraud Centre: Report Cybercrime and Fraud
- Canadian Centre for Cyber Security: Cyber Security Advice
A Final Word to Rogers Customers
Technology is supposed to make our lives easier, not give criminals an opportunity to take advantage of us.
Whether you use Rogers for internet, television, home telephone or wireless service, take a moment to question unexpected calls and messages.
A legitimate company should never need you to surrender control of your computer to an unsolicited caller.
Stay alert, protect your personal information and remember: when in doubt, hang up and verify.